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Cigna Healthcare 24/7
pre-enrollment support  | 
1-855-429-1426 / TTY: 711

Welcome to
Cigna Healthcare.

Let’s get you covered.

Questions? Let’s get them answered. 

Find out more: 

Depends on your plan. If you live outside the Kaiser Permanente service area, you’re eligible for an out-of-area medical plan. You can choose one of two options:

  1. The Indemnity Plan: There’s no designated network, which means you can see any licensed provider or visit any facility you want.1
  2. The PPO Plan: There’s a large network of doctors and facilities to choose from. And while you can see out-of-network doctors, staying in the Cigna Healthcare network can help lower out-of-pocket costs.

If there’s a doctor you want to see that isn’t in our network, there are two things you can do:

  1. Find a new provider. Search by type, name, or health facility in our provider network. On the Select a Plan page, choose the network for your plan:
    • For PPO Plan (KPPP, KPPPR), select “Open Access Plus, Open Access Plus Tiered”
    • For PPO Plus Plan (KPPOA), select “PPO, PPO Tiered”
  2. Nominate your provider. If your doctor is interested in joining our network, fill out the form and we’ll contact them directly.2

To locate a participating pharmacy near you, click here to view the directory.

Yes, totally. You’ve got global emergency and urgent care coverage 24/7. Here’s how it works:

  1. Medical emergency? Go to the ER or call emergency services right away.
  2. Call 1-855-429-1426 so we can get you covered.
  3. Pay your bill and file a claim to be reimbursed.

Traveling soon?
Get all the must-know details before you take off.

Learn More

Good news. You have Transition/Continuity of Care,3 which means you can see out-of-network doctors at in-network rates for an extended period.4 This covers ongoing medical conditions in active treatment, like:5

  • Acute conditions like heart attacks, strokes and more
  • Hospital confinement6
  • Newly diagnosed or relapsed cancer7
  • Recent major surgery8
  • Transplant candidates9

Sound like you?

Find out if your condition is covered and apply at enrollment—no later than 30 days after your effective date.10

Transition/Continuity of Coverage Form

Oh yeah. The Cigna Healthy Rewards® program has discounts, rewards and offers.11 Here are just some of the ways you can save:

  • 20% – 70% discounts on Active&Fit memberships12
  • Up to $1,000 off LASIK vision correction13
  • Access to Amplifon – digitally programmable analog hearing aids and supplies

Once you’re enrolled, you can start saving. And for new and existing employees, you’ve got access to even more wellness programs and resources via Healthy Workforce on HRconnect.

If you have additional questions, click here to explore helpful information in our FAQ and Resource Guide. If you need further assistance, contact Cigna Healthcare at 1-855-429-1426 for support.

A male office employee wearing a wireless headset used to talk to clients, working at his computer in the office.

Want to talk to a human? You got it. 

Call 1-855-429-1426 to speak with an enrollment specialist 24/7. They can help with everything from plan questions to checking to see if your doctors are covered – and they’re pretty nice too. 

Ready to enroll?  Let’s do this. 

Newly hired employees or recently retired individuals, please click one of the links below to complete your medical plan enrollment.

Enroll as a Retiree

Enroll as an Employee

 

Footnotes

  1. Depending on your provider, you may have to pay for the cost of your health care services the same day, or you may be billed directly.  
  2. Cigna Healthcare contacts all nominated providers in an effort to recruit them into the network; however, Cigna Healthcare cannot guarantee that they will be added to the network. Please be advised that the credentialing process for a provider can take up to 90 days.
  3. This is included when a health care provider leaves your plan’s network or your employer changes health care plans and the immediate transfer of your care to another provider would be inappropriate and/or unsafe.
  4. This care is for a defined period until the safe transfer of care to an in-network provider or facility can be arranged.
  5. “Active treatment” is defined as a provider visit or hospital stay with documented changes in therapeutic regimen within 21 days prior to your plan effective date or your health care provider’s termination date.
  6. Hospital confinement should be on the plan effective date (only for those plans that do not have extension of coverage provisions).
  7. Must be in the middle of chemotherapy, radiation therapy or reconstruction.
  8. Recent surgeries must be in the follow-up period – generally 6-8 weeks.
  9. This also includes unstable recipients or recipients in need of ongoing care due to complications associated with a transplant.
  10. There are some conditions that do not qualify, such as routine exams, stable chronic conditions, acute minor illnesses, elective surgeries and more.
  11. Healthy Rewards programs are NOT insurance. Rather, these programs give a discount on the cost of certain goods and services. The customer must pay the entire discounted cost. Some Healthy Rewards programs are not available in all states and programs may be discontinued at any time. Participating providers are solely responsible for their goods and services.
  12. Get your choice of 12,200+ standard gyms and/or 5,700+ premium exercise studios.
  13. Get access to more than 600 provider locations.

Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), or their affiliates. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

© 2024 Cigna Healthcare. Some content provided under license.