Explore the digital solutions that give customers clarity and confidence.
Behind every search, every chat, every question—there’s a real person trying to get the care they need – quickly, easily and with confidence. With that in mind, we’re building a digital experience that brings clarity and simplicity to the forefront—with smarter tools, personalized guidance and support that adapts to each customer’s needs.
What makes our digital experience better by design? Watch this short video to find out.
#1 carrier
Ranked highest in commercial health plans for overall customer satisfaction in digital experience.1
AI Assistant
Fast, supportive and personalized
An easy-to-use, generative AI tool that helps customers submit claims, get answers to benefit questions and find cost-effective care. Plus, it can seamlessly connect them to a customer service advocate for extra support when needed.
Reimbursements without the red tape.
Direct deposit and spending accounts
Faster reimbursements help customers focus on their health, not the paperwork. For quicker payments and fewer hassles, customers can sign up for direct deposit and get reimbursed for out-of-network claims directly to their bank account.
Finding and accessing care
Easier ways to manage what matters.
Our digital tools help customers zero in on care that fits their life, their budget, and makes the whole process way less overwhelming.
Tracking with transparency.
Prior Authorization Tracker
Our prior authorization (PA) status tracker puts near real-time status and information right into the hands of our customers. It provides improved and accelerated information so customers can clearly access:
- PA status
- Details on how the PA process works
- Answers to frequently asked questions
- A list of common services that require PA
- Information including decision letters, reasons for denials and next steps to take if a PA was denied
Personalized, data-driven provider match.
Finding Care
Our smart matching technology curates a personalized list of high-quality, cost-efficient network providers, powered by verified patient reviews and virtual care options. The tool analyzes claims and patient experiences to make it easier to find the right provider.
Convenient care, virtually anywhere.
MDLIVE Virtual Care
Whether it’s a mystery rash at 2am or a panic attack at 2pm, with MDLIVE by Evernorth®, customers can find high-quality care when they need it most.3 Customers can connect with board-certified doctors and licensed therapists 24/7/365 for support with common illnesses, primary care, mental health, dermatology4 and prescriptions.
More transparency. More control.
Cost Comparison and Tracking
Customers can compare costs across providers and sites of care before choosing where to receive services. A simple dashboard tracks spending and progress toward deductibles, coinsurance, or out‑of‑pocket maximums—giving them clear visibility and control over healthcare costs.
A centralized place for added value.
Perks and Programs
When customers know what’s available, they can get even more out of their plan. The Perks & Programs section on myCigna® pulls all employee benefits into one location— making it easy to find and use all discounts, incentives, specialized services and more.
The Cigna Easy Choice Tool
Decision making at its easiest.
The Cigna Easy Choice Tool takes the guesswork out of choosing a medical and dental plan. In just 10 minutes, customers can compare plan options, review in-network providers and get recommendations based on what matters most to them. It’s a fast, guided way to support confident decisions—and it’s available to employers at no additional cost.
Digital ID cards
Instant access to digital ID cards.
Early access to digital ID cards5 helps employees and their families plan ahead to find in-network doctors and schedule visits – all before the plan effective date6. Digital ID cards make it easier for customers to search for in-network care or try virtual visits. Use of digital ID cards can lead to 14% more provider searches and an 18% rise in virtual care use7.
Guided onboarding
Personalized support starts at signup.
No two customers are alike, so their digital profile shouldn’t be either. From day one, customers and their covered family members8 each get their own unique login and guided experience that’s simple and personalized.
Cigna Healthcare Well-Being Solution
Data that unlocks healthy actions.
The Cigna Well-Being Solution turns insights into healthy engagement. It analyzes customer assessments, claims and interaction data to recommend customized health and wellness activities, such as peer challenges and incentive-based actions.
Reporting
Clarity and control in one employer portal.
Digital adoption has a way of making everything work better. In the world of health care, it can lead to more in-network providers, more virtual visits and more health engagement. But how do you know if it’s actually working for your employees? The all-in-one digital dashboard on CignaForEmployers.com provides an easy-to-read snapshot of employee engagement with our digital tools and resources. You can even access communication materials to help increase their use.
Questions?
If you have questions or want more information about how we’re redefining the digital experience, please contact your Cigna Healthcare representative.
Want to see it for yourself?
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- J.D. Power, 2025 U.S. Healthcare Digital Experience Study. https://www.jdpower.com/business/press-releases/2025-us-healthcare-digital-experience-study
- Newsroom.Cigna.com. 2025. Cigna Healthcare unveils industry-leading AI-powered digital tools for a simple and reliablecustomer experience. https://newsroom.cigna.com/cigna-healthcare-unveils-industry-leading-ai-powered-digital-tools
- Virtual dermatological visits through MD Live by Evernorth are completed via asynchronous messaging. AR, DE, DC, KS, MS, NM, RI, WV require a short video introduction with a dermatologist before receiving a diagnosis and treatment plan.
- Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network, and all services may not be available in all areas. Subject to state regulations.
- Digital ID cards do not apply to the following: all insured medical clients used in Texas, New York, Florida and Colorado (ASO will be included);all medical clients used in Minnesota regardless of funding type; all D HMO plans used in Texas; all D HMO and D PPO plans used in Georgia and Minnesota; all vision plans used in Georgia, Minnesota and Texas.
- Access to digital ID cards prior to plan effective is available when Cigna Healthcare has received customer information from employers. Access to digital ID cards is not available on the myCigna App until after the plan effective date.
- Cigna Healthcare. “Digital Reachability Dashboard.” June 2024. Results may vary.
- Customers must be 13 or older to register on myCigna.com.
995520 © Cigna Healthcare. Some content provided under license.
Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT) (CHLIC), Cigna HealthCare of Connecticut, Inc., and Cigna Dental Health, Inc., and its subsidiaries, including Cigna Dental Health Plan of Arizona, Inc., Cigna Dental Health of California, Inc., Cigna Dental Health of Colorado, Inc., Cigna Dental Health of Delaware, Inc., Cigna Dental Health of Florida, Inc., a Prepaid Limited Health Services Organization licensed under Chapter 636, Florida Statutes, Cigna Dental Health of Kansas, Inc. (KS & NE), Cigna Dental Health of Kentucky, Inc. (KY & IL), Cigna Dental Health of Maryland, Inc., Cigna Dental Health of Missouri, Inc., Cigna Dental Health of New Jersey, Inc., Cigna Dental Health of North Carolina, Inc., Cigna Dental Health of Ohio, Inc., Cigna Dental Health of Pennsylvania, Inc., Cigna Dental Health of Texas, Inc., and Cigna Dental Health of Virginia, Inc. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). CHLIC policy forms: OK –HP-POL899 et al., POL115; OR – HP-POL862 et al., HP-POL121 04-10; TN – HP-POL767/HCDFB-CVR28 et al., HP-POL134/HC-CER17V1 et al.
Cigna Healthcare vision products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT). Cigna Healthcare vision plans are only available to employers who also offer a Cigna Healthcare group medical or dental product to their employees.