Get ready to manage your
medications with Express
Scripts by Evernorth.
While most plan participants will have little to no impact to their medication coverage, a small number of people will experience change.
- Some medications may move from “preferred” to “non-preferred” status – or vice versa – causing the amount they pay to increase or decrease.
- Some medications will no longer be on the formulary (covered medication list).
- The pharmacy and delivery method may shift from Accredo by Evernorth® to home delivery or retail – or vice versa.
- Dispensing fee may apply.
Important
If you take a medication that’s no longer covered: Ask your doctor to recommend a covered alternative or obtain an approved medical exception by April 1, 2025. Note that your medication may cost more during this transition, which starts January 1.
What to do: Watch for any letters that may be mailed to your home identifying any impacted medication(s) and possible alternatives, and then follow the necessary steps.
Save and share your new ID cards.
You’ll have a new, updated digital ID card for 2025, which you’ll use for both your medical and pharmacy benefits. Here’s what you need to do to ensure a smooth transition:
Step 1: Beginning January 1, 2025, visit myCigna to view your updated digital medical/pharmacy ID card. The Rx codes called out on the sample ID card* will be new. That’s why it’s important to share your updated card for continued coverage.
Step 2: Select “Share” to save a copy of your digital ID card to your mobile device or desktop. (You can also save screenshots of the front and back of your card as “favorites” in your photos app.)
Step 3: Provide your new digital ID card to all your medical providers and pharmacies.
Many features of your pharmacy benefit will remain the same.
- Plan structure – Your pharmacy benefit will remain bundled with your medical benefit. And levels of copays, coinsurance and deductibles will stay as is.
- Maintenance medications – Two fills at a local pharmacy are still permitted. You will then need to use home delivery to supply you with your third, and subsequent, refills.
- Saved information – Any information currently on file with Express Scripts by Evernorth, such as open prescriptions and credit card information for home delivery orders, will remain on file.
- Customer service – Your One Guide® team will continue to provide concierge-level customer service. They are available 24/7 at 888.992.4462.
*Image of ID card is shown for illustrative purposes only and may differ from your ID card for The Cigna Group medical plan.
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