Critical incident support is available 24/7 – call 1-800-952-6676 and select the prompt for HR managers and area leaders.

24/7 EAP Support: 1-800-952-6676

A critical incident
requires special attention.

Our EAP consultants can offer the right support when it’s needed most.

Critical Incident Management

Life is full of twists and turns. Sometimes, an unforeseen tragedy or natural disaster can upend the workplace, causing psychological stress or trauma for employees or Cast Members. Critical Incident Management services from Cigna Healthcare can help.

Critical Incident Management can help you handle the impact of any workplace event that you believe may disrupt the present or future productivity of your workforce due to psychological stress or trauma. These events generally include:

  • Medical event or death
  • Onsite accidents
  • Local and national news and events
  • Acts of violence
  • Natural disasters
  • Workforce reductions

Incidents such as these can take a toll, not just on employees and Cast Members but on organizational expenses, including disability claims, absenteeism, presenteeism, employee turnover, low morale, and diminished productivity. Early intervention can help prevent or minimize long-term stress responses, helping employees and Cast Members recover and get back on track.

Reporting a Critical Incident

Critical Incident Management services are handled by specially trained employee assistance program (EAP) health care professionals with experience in post-trauma intervention, as well as by our own EAP staff. When reporting a critical incident to the EAP, you will immediately be transferred to an Employee Assistance Consultant (EAC), who will ask for:

  • Your name, location, and site-contact information (if different)
  • Verification of Disney Division and location of incident
  • Date of incident

The EAC will also ask for details of the incident and information about the employees closely impacted by it. Be prepared to answer the following questions:

  • How many employees were affected by the incident, and what is their relationship to the individual or incident?
  • What is the best date/time to have a provider onsite?
  • What is the environment where the EAP Critical Incident Management services will occur?
  • Are there any special concerns related to bringing an EAP provider onsite, such as language needs or other requirements?

Questions?

To schedule a consultation or to use our Critical Incident Management services, call 1-800-952-6676 and select the prompt for HR managers and area leaders.

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