24/7 EAP Support: 1-800-952-6676
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If a person is an immediate threat to themselves/others (violent, threatening violence) contact local emergency services, followed by onsite security and HR.
Medical emergencies: Call 911 immediately
988 Suicide & Crisis Lifeline: Call or text 988 or chat at 988lifeline.org/chat
Crisis Text Line: Text HOME to 741741
Cigna Veteran Support Line: 1 (855) 244-6211
In all other events, if you are concerned that an employee may be experiencing a crisis due to mental health, do not wait; reach out to your HRBP immediately. They are equipped to tap into company subject matter experts like Employee Relations/Employee Care & Support who can provide the employee with appropriate resources. In addition, if an employee shares that their mental health is interfering with their ability to perform their job, then they may need an accommodation. Direct them to initiate an accommodation request through Employee Relations, and you should reach out to your HRBP or Employee Relations for support.
Management Consultation Services
Management Consultation services are available to assist managers and supervisors with a number of important workplace issues. Our Management Consultation team is made up of licensed master’s-level clinicians who are also Certified Employee Assistance Professionals (CEAPs). They can provide guidance on concerns such as:
- How to refer employees and Cast Members to the EAP
- Workforce reductions or jobs in jeopardy
- Effective leadership
- Drug or alcohol use
- Critical incidents
- Employee and Cast Member grief/loss
- Violence in the workplace
- Job-appropriate behavior
- Employee and Cast Member chronic/terminal illness
These services are available 24/7 on an unlimited basis by calling 1-800-952-6676 and selecting the prompt for HR managers and area leaders.
Management Referrals
In some cases, further steps may be necessary beyond consultation, and a Management Referral is warranted. The EAP is a significant support tool for managers who have employees or Cast Members with performance or other issues.
Your employee assistance consultant (EAC) can assist you with one of the following referral types:
- Informal referral – When an employee or a Cast Member comes to you with a personal issue
- Formal referral – When you have documented a job performance decline over a period of time and, despite your efforts, the employee or Cast Member has not been able to turn around their performance
Here are the steps you should take to submit a formal referral:
- Consult your Human Resources department – Make sure you understand and follow your company’s policies and procedures.
- Set up a consultation – Call the EAP to review the concerns you have about the employee’s or Cast Member’s performance and develop a plan to address your concerns.
- Make the referral – The EAC will review the process with you, including the release of information (ROI), the follow-up process, and more.
- Talk to the employee or Cast Member – Review the Management Referral process with the employee or Cast Member and provide step-by-step instructions for them to follow.
An EAC will contact the EAP health care professional who will review the reasons for the Management Referral. They will then assess the employee’s or Cast Member’s situation, problem-solve, and discuss recommendations. The EAC will provide updates on the employee’s or Cast Member’s compliance with:
- Keeping and attending EAP appointment(s)
- Following EAP recommendations (if applicable)
Once the EAP has contacted an employee or a Cast Member, review all your performance expectations with that employee or Cast Member. Continue to offer feedback on both their successes and areas for improvement, and intervene immediately if you see any change in performance.
Remember that an EAC is available to you for further consultation, if needed.
The ROI form is only to be used by an Employer Representative who is initiating a formal EAP Management Referral for an employee or a Cast Member. It only allows the Cigna Healthcare EAP to report employee or Cast Member EAP attendance and compliance information to the specified Employer Representative.
Questions?
To schedule a consultation or discuss a referral, call 1-800-952-6676 and select the prompt for HR managers and area leaders.
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