Get more support than ever before.

Make Cigna Healthcare your partner in health – body and mind.

If you aren’t already enrolled in a medical plan through Cigna Healthcare, find out why we can be the right health partner for you. Real support for real life is just the beginning.

Coronavirus (COVID-19) Resource Center

Visit our Coronavirus Resource Center for frequently asked questions, a symptom checker and a COVID-19 testing center locator.

JPMorganChase is excited to partner with Included Health, who is here to help our customers. Included Health services works in coordination with your medical insurance so you can get the most out of your health care. Included Health will provide an improved healthcare experience through their concierge approach to help you:

• Understand your Cigna Healthcare health insurance coverage and cost.
• Find solutions to health care problems, such as coordinating authorization for services, understanding medical bills and resolving billing errors.
• Manage your health through care and disease management services for new and ongoing chronic conditions.
• Find quality in-network providers, and get treatment decision support and second medical opinions.
• Get virtual primary care and urgent care services.

To get started, log in or activate your Included Health account to access concierge-level support. includedhealth.com/jpmc-aic.

For questions or assistance call Included Health’s dedicated care team at 1.833.938.9874 available 24/7.

You want easier. We can help.

For employees who are new to Cigna Healthcare, our Welcome Guide has everything you need to make choosing your health plan easier.

Welcome Guide [PDF]

A large national network

With hundreds of thousands of doctors and facilities nationwide, our Open Access Plus (OAP) network allows you to receive quality, whole-person care just about anywhere in the United States. So it’s likely that many of the health care providers you currently use are already in-network.

Our large national OAP network includes:

• Over 970,000 participating health care providers.²
• Over 17,000 facilities.¹

Find your provider³

Important note: If you need assistance finding a quality in-network provider, call Included Health at 1.833.938.9874, 24/7.

Quality care at an affordable cost

No one wants to pay more than necessary for health care. Our cost and quality tools make it easy to choose the right health care provider and estimate how much procedures will cost. Doctors with the Cigna Care Designation (CCD) come up first in your search. Providers who receive this designation have been:⁴

• Recognized as top-performing doctors in our network.
• Evaluated in 21 medical specialties for quality and cost.
• Proven to meet Cigna Healthcare cost-efficiency and quality measures.
• To find these doctors in our directory, just look for this symbol .

Every year, we also review hospitals based on the quality of care they provide. Hospitals designated as Centers of Excellence have been:

• Reviewed for how successful they are in treating 18 common conditions.
• Chosen for delivering better health outcomes at lower costs for a particular condition.
• To identify top-performing hospitals, look for this symbol .

Find your provider myCigna.com.

If you need assistance finding a quality in-network provider, call Included Health at 1.833.938.9874, 24/7.

100% preventive care coverage

When you and your family use an in-network doctor, you don’t pay a thing out of pocket for eligible preventive care services or screenings.⁵ Having an annual preventive care check-up is one of the best ways to help you stay healthier overall.⁶

Your JPMC health plan through Cigna Healthcare will cover the following:

• Annual check-ups for adults and children
• Most immunizations
• Screenings that can help detect heart disease, cancer, diabetes and other illnesses
• Cancer screenings, such as mammograms and Pap tests

See all that's covered [PDF]

Have questions or need help? Call Included Health’s dedicated care team at 1.833.938.9874, 24/7. Login or activate your account at includedhealth.com/jpmc-aic.

¹The cost shown on the Benefits Web Center during 2025 Annual Benefits Enrollment already reflects the $500 savings on 2025 medical payroll contributions for you. If covering your spouse/domestic partner, the cost shown reflects the $500 savings for them too. Therefore, if you and/or your covered spouse/domestic partner don’t complete both of these activities by November 22, 2024 (11:59 p.m. ET), your payroll contributions will increase in March 2025.

²Based on Cigna internal provider data for OAP service area as of 3/2021. Subject to change.

³If you are unable to find your provider in the directory, please contact Included Health’s dedicated care team at 833.938.9874, 24/7.

⁴Quality designations and ratings are based on a partial review of quality and cost-efficiency measures and should not be the sole basis for decision-making (as such measures have a risk of error). Cigna Healthcare does not guarantee the quality or cost of services provided. You should consider all relevant factors and speak with your doctor when choosing a health care provider. Providers that participate in the Cigna network are not agents of Cigna Healthcare and are solely responsible for any treatment provided.

⁵Not all preventive care services are covered. For example, immunizations for travel are usually not covered. See your plan documents for a complete list of covered preventive care services.

⁶JPMC Medical Plan provides a free in-network annual check-up per calendar year. You do not need to wait until the anniversary of your last check-up before having another one.