The health plan that
goes further
Discover the Cigna Healthcare
experience
Welcome to Cigna Healthcare®
Beginning January 1, 2027, Cigna Healthcare will provide medical plan administration for employees and pre-Medicare retirees. You’ll have access to convenient digital tools, a broad provider network, and resources designed to help you get the most from your benefits.
You’ll also have access to a dedicated Cigna One Guide team that can help you understand your benefits, find care, resolve issues, and navigate your healthcare needs.
The One Guide team can help you:
- Understand your plan coverage, costs, and care options
- Navigate claims, benefits, and unexpected medical bills
- Work with providers to obtain missing information and support timely claims and authorization processing
- Explore alternatives to costly treatments or procedures
- Find quality, in-network providers and support programs
- Coordinate resources and support throughout your healthcare journey
We look forward to supporting you and your family’s healthcare needs beginning January 1, 2027. Questions before then? Support is available 24/7/365—call 1-877-692-0415 anytime.
Cigna Healthcare plan options
Review your Cigna Healthcare plan options using the resources below. This section is designed to help you understand your options, compare plans, and make confident decisions for the year ahead.
Get rewarded for visiting Top Providers
Garner helps you find providers who deliver high-quality, evidence-based care. Visit a Garner Top Provider and be reimbursed up to $1,000 per year for self-only coverage or $2,000 per year for family coverage to help pay eligible medical expenses.
Is your doctor in-network?
Avoid surprise bills by using in-network providers. Search our Cigna Healthcare Provider Directory by location and type. If your doctor isn’t in-network, think about switching. Not a member? Sign in as a guest.
Have a doctor in mind?
If your favorite doctor isn’t in-network, send us a Provider Nomination Form, and we’ll contact them directly.1 Email the completed form to MedicalHCPEnrollment@cigna.com
MyCigna App
You can manage your health plan anytime, anywhere with myCigna®.2 Once enrolled, you can:
- Find in-network doctors
- Track claims and expenses
- Explore digital health programs
- Access digital ID cards and more
Virtual Care through MD Live
As a Cigna Healthcare member, you’ll have access to reliable, affordable virtual care through MD Live®.3 This includes 24/7 urgent care, virtual wellness visits, virtual behavioral health and more. Speak with a board-certified doctor by phone or video – anytime, anywhere.
Continue your current care
If you’re already seeing a doctor that’s not in the Cigna Healthcare network for a specific condition, you can keep seeing them while we help you transfer to an in-network provider. Just fill out a Transition of Care Form within 30 days after your new Cigna Healthcare coverage begins. Email the completed form to BI3347415TOC@cignahealthcare.com
Cigna Healthcare Member Resources
- myCigna (enroll once your coverage starts)
- One Guide Team
- Virtual Care (available on 1/1/2027)
- Enhanced Behavioral Health
- Virtual Behavioral Health Providers
- Omada (available on 1/1/2027)
- Hinge Health (available on 1/1/2027)
- Maven
Additional Member Resources
- CVS Caremark (prescriptions)
- Alight Worklife (benefits enrollment & HSA information)
- Be Healthy (total wellbeing program with rewards)
- Spring Health for Your Mental Wellbeing
- Cigna Healthcare contacts all nominated providers in an effort to recruit them into the network; however, Cigna Healthcare cannot guarantee that they will be added to the network. Submission of the provider nomination form in no way guarantees the provider will be added to the network. Please note that Cigna Healthcare has national agreements in place for certain services and therefore, we will not be able to recruit the following specialties: Laboratory Services, Home Health Services, Home Infusion Services, Durable Medical Equipment, Prosthetics and Orthotics, High Tech Radiology and Audiology. Please be advised that the credentialing process for a provider can take up to 90 days.
- Customers must be 13 or older to register on myCigna.com.
- Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network, and all services may not be available in all areas. Subject to state regulations.
Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group.
© 2026 Cigna Healthcare. Some content provided under license.
