24/7 EAP Support: 1-800-952-6676

Real support for real life.

Our Employee Assistance Program (EAP) can help Disney employees and Cast Members with life’s everyday challenges.

Your role is key to providing information on all the EAP has to offer. The more employees and Cast Members use their EAP, the more supported, resilient, and productive they can be. Below are important resources for you to use and share to help communicate the benefits of the EAP.

24/7 Crisis Support is available for employees & Cast Members in crisis to connect to a licensed clinician who can assess them for risk of harm, de-escalate, diffuse, stabilize, and establish a safety action plan.

One on one support

Disney members receive up to 10 short-term counseling sessions per topic per year with a licensed network therapist at no cost. All sessions are private and confidential.

Call 1-800-952-6676 to speak to a Mental Health Consultant or visit myCigna.com or the myCigna app to activate EAP visits and connect with your EAP in the way that works for you.

Community providers:

Connect with a local provider who can support short-term counseling face to face or virtually. Call or visit myCigna to find a provider and initiate an appointment search.

Virtual visits:

The EAP benefit includes virtual provider networks like MDLive, Talkspace, and more to make short-term counseling support easier and more accessible than ever.

Same-day coaching:

Licensed mental health clinicians are available 24/7 to talk through life challenges and help with problem solving. Connect in the moment or receive a call back within a few hours to discuss recommendations, resources, and referrals if needed.

Disney Onsite EAP Services

Whether an employee or a Cast Member needs support with stress management, depression, or other behavioral health or lifestyle issues, our EAP counselors are ready to help. Face-to-face counseling appointments are available for employees and Cast Members at Disney Parks and certain locations. This service is free and confidential to all employees and Cast Members regardless of whether they have Disney medical benefits.

Making appointments with an EAP counselor is easy. Simply direct interested employees and Cast Members to our online scheduler:

Onsite EAP Scheduling Tool

For time-sensitive needs, call 1-800-952-6676, as onsite providers may only be available on their scheduled days.

Onsite EAP counselors by location

Downloadable flyers are available for each location listed below. They include profile information and specialties for each counselor as well as how to schedule an appointment.

ABC News Groups Los Angeles

ABC News & Networks New York City

ABC News Groups Washington DC

Burbank /Glendale

Disney Theatrical – New York City

Disney Theatrical – Traveling

New York City (7 Hudson Square)

Walt Disney World

Disney EAP contact list
For HR use only.

EAP Promotional Materials

Keep employees and Cast Members informed about the EAP resources available at their location and easy ways to connect to them.

EAP Flyer
English – Spanish – Haitian Creole – Vietnamese

Get preprinted flyers or an EAP poster with tear off pads by emailing Garret Robinson at Garret.V.Robinson@Disney.com.

EAP Webcasts

Cigna Healthcare offers both live webcasts and on-demand replays so attendees can listen in whenever it’s most convenient for them. Webcasts cover a number of topics, including behavioral health, resilience, financial wellness, and more. Quarterly webcasts are offered for managers and HR professionals. A certificate of attendance is available, if necessary.

View Webcasts

Wellness Seminars and Education

Cigna Healthcare and Care offer a range of engaging programs for employees and Cast Members, and these are an important part of the Disney well-being program. Topics include practical tips and strategies for managing stress and balancing work and family life, health and wellness, household budgeting, team building, leadership skills, parenting issues, and more.

Most seminars include a combination of lecture, discussion, experiential exercises, and handouts. To request a seminar for your employees and Cast Members, contact one of the following:

Disney Experiences (including WDW and DLR): DX.Be.Well@Disney.com
All other businesses – Garret Robinson: Garret.V.Robinson@Disney.com

Seminar Catalog

The information on this site is only a general description of benefits and not a contract. Refer to your employer’s plan documents for costs and complete details of coverage. If there are any differences between the information on this site and the plan documents, the terms of the plan documents will apply.

Medical Plan benefits are funded by your employer and administered by Cigna Health and Life Insurance Company. All health benefit plans policies have exclusions and limitations. For costs and details of coverage, see your plan documents.

All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Evernorth Care Solutions, Inc., and Evernorth Behavioral Health, Inc. The Cigna names, logos, and marks, including THE CIGNA GROUP and CIGNA HEALTHCARE, are owned by Cigna Intellectual Property, Inc.

Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna website. Cigna may not control the content or links of non-Cigna websites. Details

Author

Kimberly Erwin

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